The End of Average

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“In all affairs it’s a healthy thing now and then to hang a question mark on the things you have long taken for granted. “ -Bertrand Russell

We are living in an “Age of Average” when it comes to Knowledge

Watching a Ted Talk by Harvard Professor Todd Rose on the “Myth of Average” got me thinking about knowledge in the support industry and how historically content and information sharing have taken a “just good enough” posture. It seems backwards to spend hundreds of hours on creating, differentiating, and advancing our technology platforms that then get supported with one-size-fits-all knowledge processes and solutions. Does designing knowledge for the masses end up helping no one?

Professor Rose discusses how in designing for average we end up creating solutions that no one can use, because frankly, none of us are average. Individuals use and comprehend technology in a myriad of ways and at ANSWR we believe that our technology support teams need unique solutions that help them find, share, and create knowledge that embraces the individual.

At ANSWR we say – Ban the Average!

Seriously, no one likes to be called average…or, frankly, get average service. Yet, for some reason we seem to be okay living in the “Age of Average” when it comes to finding and sharing knowledge. So if today’s knowledgebases are average, i.e., doing just enough, just the basics, we are missing an opportunity to, (as Todd Rose points out) innovate for the edges, or embrace the individual and make their support experience exceptional, not average.

Join the Knowledge Revolution! Bespoke Knowledge?

At ANSWR we think that average knowledge is well…to put it bluntly, blah. In today’s world we look to individualize everything – “bespoke our lives” as it were. From how we dress, to how we travel, even the tools, or vacations we take. We demand individualization and personalization when it comes to all aspects of our lives; so why do we accept different standards when it comes to how we search, share and create knowledge? The ANSWR platform was specifically designed to allow teams to create individual collections of knowledge that make sense to them and how they best support their customers. ANSWR lets you treat your customers as individuals, retrieving content that makes sense for their technology challenges in real time with solution sharing between support teams. You can personalize the content you use, the searches you execute, and the steps you take so they make sense for the issue you are solving. If we can bespoke our suits, our bikes, or even our investment portfolios, why can’t we bespoke our knowledge base?

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Learn more about how ANSWR can help you curate smarter and share better with your team.

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The End of Average

Is ANSWR for Product Managers? Hell YES!!!

Yes, we spend a ton of time searching just like our engineering buddies, and we suffer the same challenges of repeat and useless searching. A product manager needs to be on the forefront of the information and content sharing cycle; we track new ideas, new technology, new competitors, new markets, and our own product feedback everyday. We can’t do our jobs without the Internet and the amazing amount of content that it makes available every day. All that information can be overwhelming to manage and consume and I never want to miss anything that could make my product better!

ANSWR is my enabler; it feeds my organization and research compulsion. Allowing me to tag, collect, organize and retrieve information at a moment’s notice. I can easily call up companies I am following or look at my internal research on competitors via our team wiki all in one place. And for someone who is constantly in Google, having that info at my fingertips is amazing. Allow me to easily add to my ANSWR Tag Collections as I find new content ?!?– EVEN BETTER!

Top 3 Ways I Use ANSWR:

1. ORGANIZE MY RESEARCH!

ANSWR helps me see all of my content in one place. I am prone to crazy organization and list making, so I love that I can find my vast collection of competitive and new tech research in one place.

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2. GETS ME THERE FASTER!

Hashtags! I love hashtags! I can be in Google searching and quickly hashtag in the search box and bam my compulsively organized content pops right up in the browser. I FREAKIN love that!!!   Did I mention Right In My Search Browser!!!

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3. LETS ME SHARE MY COMPULSION WITH OTHERS!

With the addition of the ANSWR Chat Bot, I can share my content and hashtag collections with other’s on my team – so we can be chatting and discussing the latest “hot” technology and I can quickly push my research bonanza to them.

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So don’t let the software engineering for teams deter all you product managers out there – ANSWR Loves Us too! Download a free trial and check out how much ANSWR can help you and your team.

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Learn more about how ANSWR can help you curate smarter and share better with your team.

Keep up with us on Twitter and LinkedIn.

Is ANSWR for Product Managers? Hell YES!!!

ANSWR BOT ACTIVATE…

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Form of—an All-Knowing Search AI that has the right answers for my teammates as we are working out problems in chat. The ANSWR bot learns in real-time, offering up suggestions and top-rated tagged content, making pithy statements about Boston weather, traffic and how much longer Deflategate will go on (forever… it goes on FOREVER!). The ANSWR BOT is a knowledge superhero, freeing us up from mindlessly re-Googling queries and plodding through endless bookmark lists.

Okay, so maybe that version of the ANSWR bot is a little ways off. But we do have an alpha version built for HipChat that is being used by our engineering team as they constantly share information via chat. We love the freedom it gives us to share tagged content and pass beloved links and sites easily between one another. And even though the current version of the ANSWR bot is in its infancy, it’s already enhancing our team’s search and share capabilities. We believe that as we add more key features, the bot will be a must have tool for software teams.

We know the world is crazy for bots and so are we!

We are weeks away from launching an Early Adopter Program for the ANSWR Bot, and we’d love to have you join us in beta testing our AI. If you are a HipChat user, enjoy playing with new tech and are looking to make search suck less for your team, send an email our way (answrbot@answr.com) and join the fun!

Coming soon, search by hashtags, tag a chat conversation, global bot domination… Get excited! We are!

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Learn more about how ANSWR can help you curate smarter and share better with your team.

Keep up with us on Twitter and LinkedIn.

ANSWR BOT ACTIVATE…