For those of us in the tech industry, who rely heavily on the internet to do our jobs, having all of the world’s information at our fingertips can be both empowering and disarming at the same time.
Whether we’re talking about software developers with a coding problem or support engineers with hardware issues, our first stop is the Internet and most likely a Google search. From there we bounce between different sites, scroll through forums and retool our queries in an effort to identify the best answer for the problem at hand.
Each of these search missions seems to take frustratingly longer than it should and is often made up of many queries and results strung together to find just one answer. Then, just like us, our teammates consistently embark on the same or similar time consuming search missions in an effort to find those solutions again at a later date. Let’s face it, search sucks but repetitive search sucks interminably more.
When one person on your team finds the answer, everyone should have it.
I have tried many different techniques to avoid relentlessly banging my face on my keyboard in frustration when I can’t find the elusive piece of content that I ran into on the internet a few weeks ago. They all eventually become unwieldy.
Seriously, how many bookmarks can one person have and maintain? I’ve also turned to internal wikis and various knowledge systems to keep track of important information and share it with my teams but they all seem to go stale rather quickly, requiring an inordinate amount of care and feeding.
Curate, Annotate, Share
The key principal of taking the time to curate information is to avoid that frustration and to make finding the answers faster a second, third and fourth time. It’s also to keep your teammates from doing the same by sharing pertinent information with them in a seamless way.
All of my half-measures and attempted solutions just shifted the problem from one system to another and so on. Ideally, I’d be able to mark a useful piece of content, make a few notes on it, share it with my team and never think about it again until I or one of my teammates need to access it.
At ANSWR we were built upon this principal and feel that we have the solution. Browser based, one click sharing and annotation of valuable information, seamlessly integrated into how you already work. We save you and your team time and a few broken keyboards.